Customer Service Representative/Cashier in Marinette, WI at Bay Area Medical Center

Job Description

Location:  Bay Area Medical Center
Requisition Number:  2144
# of Openings:  1
Title:  Customer Service Representative/Cashier
Department:  8015 - Single Business Office
Position Type:  AFSCME – Part time
Shift:  1 – Days
Hours:  40 per pay period
FTE:  .5
40 hr. waiver required:  No
Is call required:  No
Weekend Rotation:  None
Removed Internally:  3/17/18

TITLE: Customer Service Representative

Department: Single Business Office

Reports to: Single Business Office Manager

Supervises: No one        

Job Summary/Essential Functions:

1. Answers and directs phone calls for the Billing Department.  Listens to and address all patient concerns.  Answers questions about payments, services, and insurance billing, etc.  Takes over-the-counter payments. 
2. Responsible for greeting customers, giving directions or change and transferring phone calls to the appropriate person.
3. Responsible for listening to and addressing patient concerns regarding payments, services, insurance billing, etc.  If concern is for another department, the Customer Service Representative (CSR) is responsible for completing a HealthCare Safety Zone event patient concern form and forwarding it to the appropriate person/department.
4. Responsible for entering any relevant information into the patient's account(s) and forwarding the necessary information to the appropriate person.
5. Ability to print claim forms, statements and itemized bills upon request.
6. Responsible for taking all forms of payments accepted by BAMC/ABAMG from patients and completing a patient receipt.
7. Responsible for balancing a cash drawer and reconciling petty cash.
8. Provides assistance for the Patient Financial Counselor by printing and compiling Community Care Program packet information.
9. Responsible for following all established departmental and institutional policies and procedures.
10. Maintains proficiency on hospitals information system. 
11. Responsible for maintaining the BAMC Bills web portal by answering any emails with 2 business days. 

Additional Responsibilities:

Additional duties may be assigned by your supervisor.

Qualifications:

High school graduate or equivalent is required. Six months experience as a receptionist in health-care setting is required.  Knowledge of health care insurances, computer systems, and cashiering is preferred.  Ability to type 35 wpm and pass 10-key calculator proficiency test required  Ability to work in a team environment, effective communication skills, and a commitment to customer satisfaction. Professionalism, accuracy, dependability and confidentiality are essential.  Position requires close attention to detail, good organization skills and some independent decision-making and work planning.