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Registrar (ER & Central Registration, Women's Health Center, Heart & Vascular Center) in Marinette, WI at Bay Area Medical Center

Date Posted: 10/19/2018

Job Snapshot

Job Description

Location:  Bay Area Medical Center
Requisition Number:  2318
# of Openings:  0
Title:  Registrar (ER & Central Registration, Women's Health Center, Heart & Vascular Center)
Department:  8020 - Registrations
Position Type:  AFSCME – Part time
Shift:  4 – Days/PMs
Hours:  mainly days some PM's
FTE:  .90 or greater
40 hr. waiver required:  No
Is call required:  No
Weekend Rotation:  Every Other
Removed Internally:  10/12/18

TITLE:                      Registrar (ER & Central Registration, Women's Health Center, Heart & Vascular Center)

Department:            Registrations
Reports to:              Patient Access Manager/Revenue Cycle Support Manager 
Supervises:             No one

Job Summary:
Understand and live BAMC’s mission and values providing an atmosphere of Excellence modeling BAMC’s Seven Standards of Service Care. Responsible for collecting accurate demographic and financial data necessary to register, transfer or discharge BAMC guests. Responsible for verifying insurance eligibility and medical necessity.  Responsible for collection of patient financial responsibilities at the time of service.  Demonstrates outstanding customer service by consistently exceeding the expectations of our guests.  This position is also responsible for providing relief coverage for the Hospital Operators and the Financial Counselors as needed .
Essential Functions:
  1. Complies with established policies, procedures, objectives, quality assurance methods, and safety codes.
  2. Consistently demonstrates appropriate and professional communication behavior toward patients, customers, and coworkers. Promotes an environment of teamwork and collaboration.
  3. Responsible for verifying patient identification.
  4. Process registration and pre-registrations on all patient types. Obtains accurate demographic/financial/clinical information in an expedient manner.
  5. Demonstrates a clear understanding of all compliance regulations.
  6. Responsible for verifying the completeness of all physician orders.  Communicates with physician and patients regarding incomplete orders whenever necessary.
  7. Performs medical necessity verification.  
  8. Demonstrates outstanding customer service by consistently exceeding the expectations of our guests.
  9. Attend all departmental meetings, in-services, and educational seminars as required.
  10. Responsible for independent decision-making and work planning.
  11. Maintains customer confidentiality at all times.
  12. Provides relief for Financial Counselors and Console Operator as assigned.
  13. Must be able to complete the physical, sensory and mental requirements of the position.
  14. Required to take call on weekends as assigned by the manager or director.

Additional Responsibilities:
  • Additional duties as may be assigned by the Manager of Patient Access/Registrations or Revenue Cycle Support Manager.

High school graduate with courses in typing, computers, communication systems, and medical terminology preferred.  One year of prior healthcare registrations experience is required.  Prior customer service experience required.  Ability to type 35 wpm and demonstrate CRT dexterity required.   Working knowledge of health care or insurance computer systems preferred.  Ability to work in a team environment, effective communication skills, and a commitment to customer satisfaction. Professionalism, accuracy, dependability and confidentiality are essential.  Position requires close attention to detail, good organization skills, some independent decision-making and work planning. Must support and model the Seven Service Care Standards at all times.
Working Conditions:
Good working conditions.  Requires sitting and occasional walking.  Work is mental rather than physical. Stressful position due to workload volume and responsibility.
Potential exposure to Latex products, blood borne pathogens, hazardous materials, and communicable diseases.